CLIENT SURVEY

We asked our clients to take a few moments and provide information by completing a survey reflecting their reaction to the services we provide. Nearly 80% of our clients receiving the survey responded.

Their collective response indicated that the greatest benefit of dealing with Hofner & Hofner, L.L.C. is a personal relationship with a particular partner or member of the firm. Closely behind this response was the satisfaction with the quality of our services and the technical competence or abilities of our partners and staff. These reactions are very gratifying to all of us at Hofner & Hofner, L.L.C. since we take a strong personal interest in serving our clients and feel very positive about the quality of services and technical abilities we offer.

Summary of the responses:

Section A of the survey asked them to indicate agreement or disagreement with 10 statements. A rating of 5 indicated a strong agreement and a rating of 1 indicated a strong disagreement.

STATEMENT

 AVERAGE RESPONSE
  1. Hofner & Hofner, L.L.C. personnel are familiar with the needs of our business.
 4.4
  1. Hofner & Hofner, L.L.C. helps implement the changes they suggest.
 4.2
  1. I receive sound advise regarding tax planning matters.
 4.2
  1. I receive sound advise regarding business planning matters.
3.9
  1. Work is performed in a professional manner.
4.7
  1. Services are generally provided timely.
4.1
  1. Partners and staff are readily available when needed.
4.5
  1. The firm seems progressive in providing service and advice.
4.2
  1. Hofner & Hofner, L.L.C. personnel are prompt in returning phone calls.
 4.4
  1. Fees charged by Hofner & Hofner, L.L.C. are appropriate based on the value of the services provided.
 3.4

Section B asked them to identify the three greatest benefits of dealing with Hofner & Hofner, L.L.C. The 3 most common responses far outnumbered any other reactions to this question. They are:

  1. Personal relationship with a partner or firm member
  2. Quality of counsel and advice received
  3. Technical abilities

In response to our inquiry regarding awareness of the fact that we appreciate client referrals and rely heavily upon them as sources of new business, the respondents collectively indicated:

  1. 54% of the respondents realize that our main source of new business is the recommendation of present clients.
  2. 67% of the respondents stated that they have recommended Hofner & Hofner, L.L.C. to others.
  3. 98% of the respondents commented that they will refer Hofner & Hofner, L.L.C. to potential new clients in the future.

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